Stellenangebot

We are seeking an experienced Team Manager to play a key role in our client’s multinational contact centre in Dublin.

We are looking for a customer oriented individual with great attitudes and high on energy to join a growing, fun and dynamic company, situated in the heart of the Irish capital.

You are a highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure.

Job purpose

You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will work in a multinational environment, where you take responsibilities across the customer service teams.

Key responsibilities include

• The Team Manager oversees daily activities of the Swedish / Danish customer service team
• You are expected to demonstrate the ability to plan and execute in a fast paced environment
• You understand the importance of KPIs & have the ability to analyse, implement & continually improve best practice processes
• Coaching, motivating and retaining staff and coordinating bonus schemes
• Contribute to development of strategies & plans for the Team & or Department
• Build & develop the team towards constant improvements on quality and productivity
• Provide daily leadership to the team to meet & exceed customer expectations & business targets
• Respond to escalating issues in a quick, effective & courteous manner
• Use your extensive experience & judgment to plan & accomplish goals
• Support the integration of new systems & processes within teams

Essential competencies/skills

• Fluent (written/oral) in  Danish, Swedish or Norwegian
• Fluent (written/oral) in English
• Previous management experience is essential (2 years)
• Excellent organisational and leadership skills with a problem-solving ability
• Enjoy working in a very fast paced environment
• Autonomous & Flexible
• Customer & Solution oriented
• Analyse call centre KPIs and take appropriate actions
• Organised and ability to organise your own work load
• Ability to motivate & coach the customer service agents to consistently high performance

Salary is €45,000 plus 10% bonus annually.

Excellent benefits package.

Relocation package is €5,000 Gross and flights plus up to two weeks of accommodation.

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