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We are currently looking for a German Speaking Technical Support Engineer for our client, a major IT company in Dublin.

Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around?

If you answered yes to these questions, then this may be the job for you.

Primary Duties / Responsibilities

• Provides technical assistance to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access.
• Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
• Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
• Publishes articles on technical support issues in online knowledgebase
• Documents cases, recommendations, and resolutions clearly in the CRM system
• Some weekend work may be required.

Qualifications (Knowledge, Skills, Abilities)

Required Skills

• Possesses logical and structured problem solving ability
• Strong written and verbal communication skills
• Excellent customer service attitude and the ability to interact with customers in a professional manner
• Good understanding of common Network Protocols (such as TCP/IP, HTTP, SSL, NAT, DHCP, DNS, etc.)
• Basic understanding of Networking (Routing, Switching, Web App Firewalls, Load balancing, VPN, etc.)

Preferable Skills

• Familiarity with Authentication Protocols (LDAP, Kerberos, Radius, SAML, etc)preferable
• Familiarity with Debugging tools such as Netmon, TCPDump, Wireshark, Fiddler, etc.
• Familiarity with Windows Server Administration (Active Directory, Exchange, Sharepoint, etc) is a plus.

Requirements (Education, Certification, Training, and Experience)

• Must have at least one year of experience in a technical environment or field experience.
• Ability to work both independently and well with others
• CCNA/Network+ or equivalent Networking/Security certificate is a strong plus
• Certificate of MCSA/MSCE is a plus.

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